Refund and Returns Policy
Refund Policy
At The Bhumija, we strive to ensure that you are completely satisfied with your purchase. However, if you are not happy with your order, we are happy to offer you a refund or exchange in accordance with the following guidelines.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Product Condition: The item must be unused, unworn, and in its original condition, including packaging and tags.
- Time Frame: Refund requests must be made within 14 days from the date of delivery.
- Proof of Purchase: You must provide the original receipt or proof of purchase to initiate a refund.
2. Non-Refundable Items
Certain products cannot be returned or refunded, including:
- Sale or Clearance Items: Items marked as sale or discounted are final and cannot be refunded.
- Intimate Apparel: For hygiene reasons, lingerie, swimwear, and similar intimate clothing cannot be returned or refunded.
3. How to Request a Refund
If you meet the eligibility criteria, please follow these steps:
- Contact Us: Send us an email at [your email address] or call us at [your phone number].
- Provide Order Details: Include your order number, item details, and reason for the return.
- Return the Product: Once your return request is approved, send the item back to the address provided. You will be responsible for the return shipping cost unless the item is defective or incorrect.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility conditions.
4. Refund Process
Once the item is inspected and confirmed to meet the return policy, we will process your refund to the original payment method within 5-7 business days. Please note:
- Refund Timing: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
- Shipping Fees: Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.
5. Exchanges
If you wish to exchange an item for a different size or color, we can assist with that. Follow the same steps as above to request an exchange. Once we receive the returned item, we will send the replacement to you.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will offer:
- A full refund or exchange for defective or incorrect products.
- We will cover the cost of return shipping for these items.
7. Canceling an Order
You can cancel your order within 24 hours of purchase if it has not been shipped. After that, cancellations will not be accepted, but you can return the item once it arrives.
8. Contact Us
If you have any questions regarding our refund policy or need further assistance, please contact us at:
- Email: [your email address]
- Phone: [your phone number]
- Address: [your physical store or office address]
